Effective date: June 3, 2015
Identity and access
When you sign up for Salesbacker, we ask for personal information such as your name and email address. That’s just so you can personalize your new account, and we can send you updates, email alerts that you subscribe to, or other essential information. We’ll never sell your personal info to third parties, and we won’t use your name in marketing statements without your permission.
We log access to all accounts by IP address, so we can verify that no unauthorized access has happened for as long as the logs are kept.
When you write Salesbacker with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
The only times we’ll ever share your info:
- To provide products or services you’ve requested, with your permission.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
Cookies and Web Server Logs
Facebook Custom Audience Advertisements
We may display interest-based ads to you when you are using Facebook, through Facebook’s Custom Audience Tool. This tool allows us to personalize our ads based on your visits to our website, and based on your email address. Aside from your email address, we do not share any of your other personal information with Facebook. We also do not share any product, order, customer, or other information that we may have imported to your Salesbacker subscriber account, if any. We simply use this tool to present offers to you that we believe may be of interest to you, based on your prior visit(s).
Salesbacker won’t hand your data over to law enforcement unless a court order says we have to. We reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.
Sensitive data is encrypted via SSL/TLS when transmitted from our servers to your browser. Sensitive data in our database is also encrypted, for example, your account password.
When you sign up for one of our paid Plans, we use Stripe Payments to process your credit card information. Your credit card information never touches our servers. It is sent directly to Stripe, who guards it using the most stringent levels of security available. We do store your billing zip code, which we are required to collect for accounting purposes.
Changes and questions